Support
One address, answered by the people who wrote the app.
Write to us
We usually answer within one business day, in English.
Three things make an answer fast: the address of your shop, what you did, and what you expected instead. A screenshot of the Install tab settles most questions about the widget on its own.
Before you write
Before you write
If the assistant does not appear on your storefront, the setup page names the three usual causes and the Install tab says which one applies to you. Permissions, data and cancellation are answered on the questions page.
Reporting a bad answer
Send the shop address and the question as the shopper typed it. Every answer is logged with the reason it was chosen, so a specific question is something we can look at directly.
Data requests
Erasure requests forwarded by Shopify are carried out automatically. For a data request forwarded by Shopify, we send the store owner, within 30 days, a file with the data we hold about that customer. Anything else about data goes to the same address; the privacy page says what we hold in the first place.