Pricing
No setup fee and no charge per question. Subscribing directly is one plan; in the Shopify app the plan follows the size of your catalogue and starts with a free trial.
Standard
- Shoppers’ questions with no per-question charge, within the fair-use limits in our Terms.
- Your published catalogue, refreshed automatically.
- The demand report with contacts, exported as CSV or PDF.
- Answers in English, Spanish, Greek or Russian — your storefront’s language when it is one of these.
- Email support.
How you are billed
The price above is for subscribing directly: you pay monthly by card through Stripe, and card details are entered at Stripe — we never see them. In the Shopify app you pay through Shopify instead, at the price shown on our App Store listing and on Shopify’s approval page, every 30 days, on your regular Shopify invoice.
Cancelling
In the Shopify app: from the Plan tab inside the app, whenever you like, without contacting us; uninstalling stops the charge as well. Subscribed directly: from the Plan tab of your dashboard, through Stripe. Cancellation takes effect at the end of the paid period: the assistant keeps working until then, and you are not charged for the next period.
Trying it first
In the Shopify app, you approve the plan right after install; the dashboard and the storefront assistant work only while it is approved, and uninstalling stops the charge. There are two ways to begin, each shown with its price before you enter a card: a paid trial week followed by the monthly subscription, or the monthly subscription right away. If you cancel before the trial week ends, the monthly charge does not happen.